B. Rich n Culture

Shipping & Returns

NOTICE TO ALL VALUED CUSTOMERS:
We hope to simplify your experience on our website and make an easier checkout by offering FREE SHIPPING TO CONTINENTAL USA ON
ALL ORDERS! (not including Hawaii, Guam, Puerto Rico and Alaska)

INSTRUCTIONS: After viewing your Shopping Cart - click on "go to checkout."  Step 1 of 3 asks you to choose your shipping method.  Under "FREE SHIPPING!" check the box called "Free Shipping Only" and you will not be charged for shipping. 
NOTE: Free Shipping only applies to orders in the Lower 48 states.  International Orders and orders to Hawaii and Alaska MAY require additional shipping charges.

Shipping Methods:
We ship via FedEx and most orders under 5 lbs may ship USPS. Shipping method is at our discretion.

Incorrect Addresses:
Customers are responsible for all costs involved in re-shipping goods when the submitted address is incorrect or incomplete.  Always be sure to include the complete street address in the address field including apartment number, business name, etc.

Expedited Shipping:
Overnight, 2nd day and 3rd day guaranteed shipping are available in the US. Contact us for rate information.  Wait for our replay before you place an order.

Can I place my order over the web and pick it from your location?
Certainly, we accept order pick-ups by appointment only.  You must place your order over the web and call us at 1-714-680-0210 before you come for the pick-up.  Although shipping charges will appear on the invoice, you will not be charged shipping charges if the order is picked up in person.

Cancellations:
Cancellations cannot be guaranteed.  If we’re able to catch an order before it ships, customers canceling all or part of an order will be charged a $5 restocking fee.  Please be sure to double-check your order before clicking on the “Submit Order” button.

Returns:
Always contact us for return authorization number before returning a product.  Returns for a full refund are available on many items provided they arrive at our location in their original condition within 30 days.  Neither original shipping charges nor costs incurred returning an item will be credited.  If delivery on a shipment is refused, costs incurred by us to retrieve and restock the goods will be recouped out of the purchase payment. 

Damaged Goods:
If your goods arrive damaged, do not refuse delivery or immediately return the shipment.  Email us, and include a thorough description of the damage.  We will pursue insurance claim with our shipping carrier (if applicable) and send out replacement goods when appropriate.  (Be sure to keep the shipment including packing materials intact, as our carrier may elect to inspect the package.).  All damage claims must be made within thirty days of the
receipt of goods.
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